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PostPosted: Tue Jul 01, 2014 10:24 am 
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Joined: Wed May 01, 2013 9:45 am
Posts: 749
I wanted to make it clear how to get our Shuttle products working with Mavericks (10.9) or later Mac operating systems.

Step 1: You MUST uninstall any previous Shuttle software prior to v2.2. Versions 2.2 and earlier will cause the Shuttle software to be unstable and can cause kernel panics (lock up of the Mac OS). Backup your settings, write down your personalized settings. The new driver will not import the older driver's settings so you will have to recreate them.

Step 2: Look in the Applications/Utilities folder and run the Uninstall Contour Shuttle app. That will uninstall any previous Shuttle software. If you do not have that app, you can download it as well as the v3 driver from http://download.contourdesign.com

**If you have a kernel panic, please look for a kernel panic log in the "System Diagnostic Reports" section of the Console's application's sidebar. It should be named something like "Kernel_2014-07-01_MacXXX". Look for the line "com.contourdesign.driver.shuttle 2.2". If you have that listed, you have the old driver installed. Run the Uninstall Contour Shuttle app. If you don't have that line listed, please copy and paste the contents of the log into an email and send it to me. My contact info is below.

Step 3: Download and install the v3 driver from http://download.contourdesign.com

Step 4: Try out your Shuttle. Open Safari and see if pressing the buttons or turning the dials do anything. If so, then your Shuttle works. If not, check to see if any other apps work with the Shuttle. Go go our Share Your Shuttle Settings forum here to see if there are any updated settings for the apps you use. You can always update your settings using our video guide.

_________________
Shuttle Team
Contour Design, Inc.
shuttle@contourdesign.com


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