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PostPosted: Thu Sep 15, 2016 6:34 am 
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Joined: Thu Jul 28, 2016 1:43 pm
Posts: 1
Shuttle Pro v2 and Imac El Capitan 10.11.6

After a period of inactivity (say 1 hour), shuttle just goes to sleep. To activate device I have to disconnect usb and plug it in again.
Why?
How to solve the problem?


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PostPosted: Thu Sep 15, 2016 9:30 am 
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Joined: Wed May 01, 2013 9:45 am
Posts: 749
Hello,

Can you please verify which version number of the Shuttle driver you have installed? The most recent version is v3.0.39 and can be downloaded here, http://ergo.contourdesign.com/US/wp-content/uploads/2016/04/Contour-Shuttle-3.0.39.zip

If you already have v3.0.39 and are still experiencing this issue, there is a known issue with the most recent Mac update and the Shuttle, however it's only affecting very specific Mac users. Unfortunately, some code in the current iteration of the driver is not compatible with Apples latest operation system update, which is the cause of this issue. We are working with Apple to identify and rectify the issue. Currently, we do not have a defined timetable for a fix of this issue, but we can assure you that you will be notified as soon as we have everything straightened out.

Sorry for any inconvenience this may cause.

Take care,

_________________
Shuttle Team
Contour Design, Inc.
shuttle@contourdesign.com


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PostPosted: Fri Dec 29, 2017 9:58 am 
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Joined: Fri Dec 29, 2017 9:56 am
Posts: 1
Any news on this issue? It is still there with MacOS 10.13.2 and 3.0.39 (latest available release) of the contour software.


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