ContourDesign Shuttle Forum

User forums for Contour Design ShuttlePROv2, ShuttleXpress and the original ShuttlePRO
* Login   * Register
*

Search Help, Settings, FAQs


All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 2 posts ] 
Author Message
PostPosted: Sat Dec 17, 2016 6:58 pm 
Offline

Joined: Sat Dec 17, 2016 6:52 pm
Posts: 1
Hello,

I have two different Shuttle Pro V2's and in the recent Sierra update Yesterday I have not response from either in the USB port. I uninstalled and reinstalled the driver 3.0.39 twice and the trackball is recognized int he same USB port but now neither Shuttle responds.

I also reset the USB ports using the SHIFT-OPTION -COMMAND -POWER

Any solutions??
Thank you


Report this post
Top
 Profile  
 
PostPosted: Mon Dec 19, 2016 11:23 am 
Offline
User avatar

Joined: Wed May 01, 2013 9:45 am
Posts: 749
Hi Danno66,

Sorry you are having this issue. I haven't heard of anyone experiencing this issue with Sierra after reinstalling the driver. Can you confirm that your Sierra version is 10.12.1? When Sierra first came out, I believe it was v10.12 and there was an issue with the Shuttle not being recognized. Once the update to 10.12.1 came out, this went away. Can you also try disconnecting and reconnecting the Shuttle USB? Also, please open "About this Mac", click "System report...", under Hardware click USB, and confirm if the Shuttle apears in the list.

Thanks,

_________________
Shuttle Team
Contour Design, Inc.
shuttle@contourdesign.com


Report this post
Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 2 posts ] 

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 4 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Powered by phpBB® Forum Software © phpBB Group
It is currently Thu Nov 23, 2017 2:35 pm