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PostPosted: Mon Aug 28, 2017 10:26 am 
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Joined: Mon Aug 28, 2017 10:12 am
Posts: 1
Hi,

whenever I try to connect my new Contour ShuttleXpress to my PC, Windows tells me that there is an issue with the usb device. Please see the screenshot below. It is in german but i think you will get it.

It basically says that the device description could not be obtained. I tried it on many different PCs (all patched to the latest Win 10, never saw any of your devices, no drivers installed).
Allready tried the common workarrounds to solve this kind of problem with usb devices. Had no luck.

I think the device itself may be broken...any other ideas?

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